IMPORTANT PROCEDURES

Expected processing time: 10-15 working days.

Instructions:

Step 1: Access the Request for Reissued Student Card form.

Step 2: Make the payment for the reissued student card fee using the following bank transfer information.

– Bank Name: Orient Commercial Joint Stock Bank (OCB)
– Account Number: 0036100006658009
– Account Name: TRAN THI HUONG TRANG
– Transfer Amount: VND 100,000
– Transfer Message: Full Name – Student ID – Reissued Student Card
– Sample Message: Nguyen Huu Nhat Minh – 23001234 – Reissued Student Card

Step 3: Complete the form with the appropriate information and submit it.

Step 4: After the request is processed, you will receive an email notification to collect the reissued student card at a specific campus.

Step 5: Visit the campus, meet the Student Advisor to collect the reissued student card.

Notes:

– Your reissued student card will be stored at the campus for a period of 20 working days from the date of email notification for collection.

Expected processing time: 5 working days.

Instructions:

Step 1: Access the Request for Academic Record or Certificate of Student Status form.

Step 2: Complete the form with the appropriate information and submit it.

Step 3: After the request is processed, you will receive an email notification to collect the academic records or certificates of student status at a specific campus.

Step 4: Visit the campus, meet the receptionist, and make the payment to collect the academic records or certificates of student status.

Notes:

– All outstanding tuition fees must be cleared up to the time of your request for academic records or certificates of student status.
– Deferred and withdrawn students are not eligible to request certificates of student status.
– Your academic records or certificates of student status will be stored at the campus for a period of 20 working days from the date of email notification for collection.

Expected processing time: 10-15 working days.

Instructions:

Step 1: Access the Request for Review of Grade form.

Step 2: Make the payment for the review of grade fee using the following bank transfer information and attach the payment receipt or transfer screenshot to the form.

– Bank Name: Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)
– Account Number: 0071002068892
– Account Name: DO TRONG HOAI
– Transfer Amount: VND 25,000
– Transfer Message: Full Name – Student ID – Class
– Sample Message: Nguyen Huu Nhat Minh – 23001234 – PM-T12324PWB-1

Step 3: Complete the form with the appropriate information and submit it. Your request will then be forwarded to the lecturer.

Step 4: Receive the review of grade results via email.

Notes:

– Your request will only be accepted within 10 working days from the date of result publication.
– In case there is any change in the student’s marks, the VND 25,000 fee will be refunded to the student’s bank account.

Expected processing time: 3-5 working days.

Instructions:

Step 1: Send an email to pathway.bbus@isb.edu.vn to express your request for destination change. A valid email must include the following information:

– Your new destination choice

• University
• Degree
• Major
• Transfer model

– Your reason for destination change

Step 2: Receive the approval for destination change via email.

Step 3: Access the Destination Choice form.

Step 4: Complete the form with the appropriate information and submit it.

Notes:

– Students need to wait for the approval for destination change before they can fill out the Destination Choice form again.
– Students are eligible to change the University, Degree, Major, or Transfer Model at any time during their study period at ISB. However, you should be aware that the destination change may result in a suboptimal study plan with:

• Fewer passed and currently enrolled units recognised,
• Longer duration of Stage 1 or Stage 2,
• Increased tuition fees and cost of living expenses,
• Probable gap time as your expected transfer intake being moved forward.

– The later you notify us about your destination change, the more suboptimal your study plan could become.

Expected processing time: 3-5 working days.

Instructions:

Step 1: Send an email to pathway.bbus@isb.edu.vn to express your request for tuition fee payment extension. A valid email must include the following information:

– Which term are you requesting for tuition fee payment extension?
– Why are you requesting for tuition fee payment extension?
– Due date of extension.
– Attached relevant, valid, and genuine evidence.
– Attached Request for Tuition Fee Payment Extension form.

Step 2: Receive the tuition fee payment extension results via email.

Notes:

– Tuition fee payment extension will only be granted in unavoidable or unforeseen circumstances and varies on a case-by-case basis.
– All outstanding tuition fees must be cleared up to the time of your request for academic records or certificates of student status.
– The extended payment due date will be no later than 1 month from the commencement date of the term.

Expected processing time: varies on a case-by-case basis.

Instructions:

Step 1: Send an email to pathway.bbus@isb.edu.vn to express your request for deferral. A valid email must include the following information:

– Start date and end date of deferral
– What is the reason for your deferral request?
– Attached relevant, valid, and genuine evidence to support your request.
– Attached Request for Deferring The Course form.

Step 2: Receive the deferral results via email.

Notes:

– It is strongly recommended that you have a conversation with the Student Advisors from the Academic Affairs Department before requesting a deferral. We are eager to attentively listen to your reasons. From the school’s perspective, we may be able to provide you with alternative solutions. If we determine that deferral is the most suitable option for your circumstances, we are willing to support you in completing the necessary procedures.

– Before submitting your request, please make sure to carefully read the school policies regarding deferral.

Expected processing time: 3-5 working days.

Instructions:

Step 1: Send an email to pathway.bbus@isb.edu.vn to express your request for readmission. A valid email must include the following information:

– Start date of readmission
– Attached Request for Readmission form.

Step 2: Receive the readmission results via email.

Notes:

– You are required to request readmission before the approved end date of deferral. Failure to do so may result in your student status being recorded as withdrawn.

Expected processing time: varies on a case-by-case basis.

Instructions:

Step 1: Reach out to the Overseas Study Department to communicate your interest in studying abroad. Following a consultation with the Educational Counsellor, you will finalise your destination choice and gain a clear understanding of your study plan.

Step 2: Access the Request for Program Change (to Global Pathways) form.

Step 3: Complete the form with the appropriate information and submit it.

Step 4: Receive the program change results via email.

Step 5: Submit the Admission Documents to the Global Pathways program. The checklist of required documents, along with the instructions, will be provided to you in Step 4.

Notes:

– Before submitting your request, please make sure to carefully read the school policies regarding program change.
– Students are required to complete all the aforementioned steps in sequence. Step 2 should be completed no later than 2 weeks before the start date of the desired term in the Global Pathways program. Step 5 should be finalised before the term begins.

Expected processing time: varies on a case-by-case basis.

Instructions:

Step 1: Send an email to pathway.bbus@isb.edu.vn to express your request for program change. A valid email must include the following information:

– Start date of program change
– What is the reason for your program change request?
– Attached relevant, valid, and genuine evidence to support your request.
– Attached Request for Resigning from The Course form.
– Attached Request for Program Change form.

Step 2: Receive the program change results via email.

Notes:

– It is strongly recommended that you have a conversation with the Student Advisors from the Academic Affairs Department before requesting a program change. We are eager to attentively listen to your reasons. From the school’s perspective, we may be able to provide you with alternative solutions. If we determine that program change is the most suitable option for your circumstances, we are willing to support you in completing the necessary procedures.

– Before submitting your request, please make sure to carefully read the school policies regarding program change.

Expected processing time: varies on a case-by-case basis.

Instructions:

Step 1: Send an email to pathway.bbus@isb.edu.vn to express your request for withdrawal. A valid email must include the following information:

– Start date of withdrawal
– What is the reason for your withdrawal request?
– Attached relevant, valid, and genuine evidence to support your request.
– Attached Request for Resigning from The Course form.

Step 2: Receive the withdrawal results via email.

Notes:

– It is strongly recommended that you have a conversation with the Student Advisors from the Academic Affairs Department before requesting a withdrawal. We are eager to attentively listen to your reasons. From the school’s perspective, we may be able to provide you with alternative solutions. If we determine that withdrawal is the most suitable option for your circumstances, we are willing to support you in completing the necessary procedures.

– Before submitting your request, please make sure to carefully read the school policies regarding withdrawal.